Palmer DePetro is Safeguard’s director of REO regional coordinators. In this role, he is responsible for the teams that interact daily with our national network of vendors, as well as with our clients’ listing agents. Palmer continuously monitors and looks for ways to improve the internal teams’ production, service levels, and procedures. He forecasts and prepares our vendor network for seasonal changes and for any procedural adjustments needed when Safeguard brings on new clients.
Palmer joined Safeguard in 2008 as a business analyst; he quickly assumed responsibility over the regional coordinators as a supervisor, then manager, before being promoted to director in December 2009. Prior to joining Safeguard, Palmer worked in the commercial loan origination sector. He holds a bachelor’s degree from John Carroll University.
Kris is the VP of Client Relations/Vendor Management at White Van Real Estate Services LP. Ms. Katoa has over 20 years of experience and has been involved with NAMFS since 1997. In her first 10 years of employment, Kris worked closely with pre-foreclosure properties. In 1997, Kris transitioned to dealing specifically with post-foreclosure properties. She has been at White Van since 2011 and has previously been elected to the board from 2007-2011.
At White Van, Kris works closely with and manages a staff that oversees clients and contractors around the country. With her combined knowledge of pre- and post-foreclosure properties, her affiliation and involvement with NAMFS, Kris has earned a reputation of being a leader in the field service industry.
In addition to her professional pursuits, Kris enjoys being a friend and a mother to four beautiful and supportive daughters.
Chuck Sockol is Vice President of Vendor Relations at ASONS Property Preservation and Construction Services. He joined ASONS, a national provider of preservation, recurring, and construction services, in 2010. Chuck has specialized in field operations and vendor management for over 16 years. He has extensive and diverse experience in the sourcing, training, deployment, coaching, and performance management of field service personnel in a variety of service venues including the mortgage and automotive financial services industries. He has developed and deployed vendor networks to implement field service programs including: data collection; inspection; audit; and preservation, maintenance, and construction services. Prior to his time in field services, he spent eight years in the insurance industry in roles of increasing responsibility including property and injury claim handling, automation and procedure audit and training, and claim department management.Chuck holds a bachelor’s degree from Baldwin-Wallace University and is currently serving as Chairman of the NAMFS Membership Committee.
Elspeth Spransy is the Assistant Vice President of Vendor Management for Mortgage Contracting Services LLC (MCS), a nationwide provider of property preservation, inspections and REO property maintenance to the financial services industry.
Spransy joined MCS in 2006 and prior to her current role has held various positions including customer on-boarder, off-site & on-site customer team manager and business analyst. Spransy joined the vendor management team in 2007 as the internal director to restructure the MCS vendor management division. She is an active member of NAMFS. Prior to joining MCS, she was a member of the American Executive Committee for the J.A.S. Conference.
Spransy holds a Bachelor’s degree in international relations & global affairs and political science with minors in French and East Asian studies from Eckerd College and a master’s in business administration from the University of South Florida with a concentration in business sustainability. She resides in Tampa, Florida.
Heather entered the Mortgage Field Services industry in 2001 as Co-Owner and President of Berghorst Enterprises, a Michigan-based company. Under Heather’s direction, the business has grown into a regional company, servicing much of the Midwest area of the United States. Her responsibilities within the company include finance, business development and general oversight of vendor and office operations. Heather is an active member of NAMFS, with a specific passion for training and education within the industry. She is a member of the National Association of Professional Women, the Project Management Institute of Michigan and the Holland Chamber of Commerce.
Heather lives with her husband Doug and two sons in Holland, MI.
Joel McCall is the president and founder of McCall Field Services Inc a Florida based property preservation and REO servicing company. Prior to founding McCall Field Services Inc in 2008 Joel held roles within the industry to include Senior Vice President of Operations for Mortgage Contracting Services from 2003-2008, was the Pre-Conveyance Property Preservation Manager for M&M Contractor Golden Feather Realty, and was Supervisor of Loan Servicing Release for CSB.
Joel, his wife Yanira, and three daughters reside in Riverview FL.
Ms. Farelo-Fernandez is the founding president of Farelo Group. She specializes in REO and property management services with green, sustainable initiatives that help investors yield higher returns. Throughout her life and her career Ms. Farelo-Fernandez has always been a self driven leader. She attributes much of what she’s accomplished, to her ability to inspire and guide those around her, to meet and exceed their goals.Ms. Farelo-Fernandez heads the Farelo Group, a business servicing REO and property preservation, specializing in REHAB and properties that have code violations, open permits, as well as illegal structures. Within this role, she oversees the day-to-day operations of the company, seeking the most cost-effective approach to maximize profits, improve turnaround times and provide outstanding, professional service to her clients.
Ms. Farelo-Fernandez is a board member of the National Association of Women Business Owners; she is also an active member with various business organizations and chambers of commerce, as well as active within her church ministries. She lives in Miami, Florida with her husband, Enrique.