National Association of Mortgage Field Services

Fannie Mae Servicing Guide Announcement SVC-2025-03

Mon, 16 Jun 2025 13:38:00 GMT

Effective Date: June 11, 2025

SVC-2025-03 brings some welcome updates, including increased allowables in key service areas. While many remain unchanged, this signals continued dialogue and progress in aligning servicing practices with evolving industry conditions.

These include the services cited by #NAMFS and its members as undercompensated in our Industry Pricing Report, which is updated twice a year. To view this report, please follow this link. https://www.namfs.org/…/May-6-8-to-9am-NAMFS-Session…

Staying informed helps us all adapt and deliver with excellence.

Pointers for Members Seeking Increased Pricing:

• Reference the updated Industry Pricing Report in your communications

• Highlight current market conditions and cost increases

• Document service timelines and material costs where possible

• Engage in proactive discussions with your clients or servicers

#MortgageServicing #PropertyPreservation #ServicingUpdates #NAMFS #Collaboration

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NAMFS April News

Tue, 15 Apr 2025 22:44:00 GMT

It is almost time for the Annual Conference. In this update, we provide details on the sessions for Monday, May 5, including moderators and panelists. We also touch base on special networking events – Men and Women, along with NAMFS Gives Back benefitting Lovepacs. Special thanks to VRM and NFR for sponsoring these events. There are still sponsorship opportunities including the Opportunity Expo which will be held in Frisco 1 & 2. Finally, please make sure to take advantage of the room block pricing which expires tomorrow, April 16.

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NAMFS Whitepaper: Modernizing Allowables for Debris Disposal in the Mortgage Field Service Industry

Thu, 03 Apr 2025 22:48:00 GMT

Rising costs for materials, labor, and compliance are putting pressure on debris removal/disposal services in the Mortgage Field Services industry. Our latest NAMFS whitepaper explores the financial challenges and outlines actionable solutions to ensure fair compensation and sustainable operations.

Read the Whitepaper. Stay informed and advocate for sustainable pricing!

Stay informed and advocate for change!

#NAMFS #MortgageFieldServices #DebrisRemoval #FairPricing #IndustryInsights #Whitepaper

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NAMFS Whitepaper: The Case for Increased Pricing in Property Condition Reports & Bids

Fri, 21 Mar 2025 19:37:00 GMT

As costs for labor, technology, and compliance rise, the need for fair compensation in Property Condition Reports and Bids is more critical than ever. Our latest NAMFS Whitepaper breaks down the factors driving pricing adjustments and provides key insights to help industry professionals justify and implement necessary increases.

Read the Whitepaper. Stay informed and advocate for sustainable pricing!

#NAMFS #MortgageFieldServices #PropertyConditionReports #FairPricing #IndustryInsights #Whitepaper

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NAMFS Whitepaper: The Case for Increased Pricing in Property Condition Reports & Bids

Fri, 21 Mar 2025 19:37:00 GMT

Read the Whitepaper. Stay informed and advocate for sustainable pricing!

#NAMFS #MortgageFieldServices #PropertyConditionReports #FairPricing #IndustryInsights #Whitepaper

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NAMFS Whitepaper: Addressing the Need for Increased Compensation for Winterization Services

Fri, 21 Mar 2025 15:17:00 GMT

Rising costs for materials, labor, and compliance are putting pressure on winterization services in the Mortgage Field Services industry. Our latest NAMFS whitepaper explores the financial challenges and outlines actionable solutions to ensure fair compensation and sustainable operations.

Read the Whitepaper Stay informed and advocate for change!

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NOVEMBER 2023 NAMFS INDUSTRY PRICING INITIATIVE UPDATE

Tue, 14 Nov 2023 22:36:00 GMT

NAMFS is pleased to share that on November 14, HUD published their Mortgagee Letter, ML 2023-20 . Included in this update are increases to expense reimbursables for vacant property inspections, as well as, Initial and Follow-Up Occupancy Inspections. These Inspection allowables align with Fannie Mae’s March 2023 and Freddie Mac’s August 2023 announcements. These alignments in pricing were a key component of our Industry Pricing Initiative.

NAMFS continues its efforts on Year 2 of the Industry Pricing Initiative with updated information for 2023, how that impacts Inspections, and detailed information on ten (10) specific services in Property Preservation. We identified the cost of these services in two (2) distinct ways, a blended cost estimator and a NAMFS Member Survey. In the first approach, NAMFS obtained cost information for each of these services by utilizing four (4) industry-accepted cost estimator tools in eight (8) MSAs across the nation. This information was then blended into a single cost for each service. The NAMFS Member Survey obtained information from the entire supply chain along with feedback related to time and material costs to obtain a single cost for each service.

NAMFS presented this updated information to Industry Investors and Insurers in late August and early September. This information was also discussed at our 2023 NAMFS Leadership Summit.

We continue to seek support for this initiative and if you would like to donate any amount to this effort please DONATE TODAY. If you have any questions/feedback please contact NAMFS via email at admin@namfs.org and include “NAMFS Industry Pricing Initiative” in the subject line. NAMFS appreciates your support.

NAMFS Board of Directors
Eric S. Miller – NAMFS Executive Director

NOVEMBER 2023 NAMFS INDUSTRY PRICING INITIATIVE UPDATE

NAMFS presented this updated information to Industry Investors and Insurers in late August and early September. This information was also discussed at our 2023 NAMFS Leadership Summit.

NAMFS Board of Directors
Eric S. Miller – NAMFS Executive Director

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NOVEMBER 2023 NAMFS INDUSTRY PRICING INITIATIVE UPDATE

Tue, 14 Nov 2023 09:46:45 GMT

NAMFS is pleased to share that on November 14, HUD published their Mortgagee Letter, ML 2023-20. Included in this update are increases to expense reimbursables for vacant property inspections, as well as, Initial and Follow-Up Occupancy Inspections. These Inspection allowables align with Fannie Mae’s March 2023 and Freddie Mac’s August 2023 announcements. These alignments in pricing were a key component of our Industry Pricing Initiative.

NAMFS presented this updated information to Industry Investors and Insurers in late August and early September. This information was also discussed at our 2023 NAMFS Leadership Summit.

NAMFS Board of Directors

Eric S. Miller – NAMFS Executive Director

NOVEMBER 2023 NAMFS INDUSTRY PRICING INITIATIVE UPDATE

NAMFS is pleased to share that on November 14, HUD published their Mortgagee Letter, ML 2023-20. Included in this update are increases to expense reimbursables for vacant property inspections, as well as, Initial and Follow-Up Occupancy Inspections. These Inspection allowables align with Fannie Mae’s March 2023 and Freddie Mac’s August 2023 announcements. These alignments in pricing were a key component of our Industry Pricing Initiative.

NAMFS presented this updated information to Industry Investors and Insurers in late August and early September. This information was also discussed at our 2023 NAMFS Leadership Summit.

NAMFS Board of Directors

Eric S. Miller – NAMFS Executive Director

NAMFS Elects Five (5) New Directors to the Board

Thu, 12 Oct 2023 09:50:37 GMT

At the 2023 NAMFS Leadership Summit elections were held for five positions on the NAMFS Board of Directors. The open positions were based on the Membership Types (National, Super Regional, Regional, Local, and Associate/Affiliate). Those elected for the September 2023 – September 2025 term are:

National: Brent Goheen – NFR

Super Regional: Chad Rulo – First Rate Field Services

Regional: Coleman Meehan – East Coast Property Services, LLC

Local: Theddy Jimenez – Luis Ferrer Inc

Associate/Affiliate: Brandon Guzman – Home Guard Supply/Carrdan

We would like to express our thanks to the following out-going Board Members for their service:

Matt Connelly – Gryphon Group, Phillip Gallo – Allied Field Services, and Jonathan Dietz – GIS Field Service

NAMFS Elects Five (5) New Directors to the Board

Thu, 12 Oct 2023 00:00:00 GMT

National: Brent Goheen – NFR
Super Regional: Chad Rulo – First Rate Field Services
Regional: Coleman Meehan – East Coast Property Services, LLC
Local: Theddy Jimenez – Luis Ferrer Inc
Associate/Affiliate: Brandon Guzman – Home Guard Supply/Carrdan

We would like to express our thanks to the following out-going Board Members for their service:

Matt Connelly – Gryphon Group, Phillip Gallo – Allied Field Services, and Jonathan Dietz – GIS Field Services

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September 2023 NAMFS Industry Pricing Initiative Update

Wed, 13 Sep 2023 19:45:00 GMT

NAMFS hopes this message finds you well and is providing an update on our ongoing initiative to enhance compensation for property inspections and preservation work. NAMFS, as the leading industry association, recognized its responsibility to create a platform for dialogue and collaboration among stakeholders. The Association’s primary role is to facilitate discussions between Investors, Insurers, Banks, Mortgage Companies, National Field Service Providers, as well as regional and local organizations. By fostering open conversations, NAMFS aims to establish a consensus on equitable pricing that considers the complexity of services rendered, regional variations, urban versus rural distribution, and industry best practices. This project is one that we recognized from the outset would span multiple years due to these complexities.

In collaboration with Gatehouse Strategies, NAMFS has diligently conducted a series of informative sessions aimed at enlightening Investors, Insurers, Banks, and Mortgage Companies about the escalating costs associated with property inspections. Initially, NAMFS’ focus was inspections and we collected data via an industry survey. The compilation of this data was then shared in meetings with Fannie Mae on 03/2022, HUD/FHA in 04/2022, and as a panelist the National Property Preservation Conference held in 11/2022. After these dialogues and with time to review and gain necessary approvals, Fannie Mae has elected to elevate their inspection allowances to $30 for exterior inspections and $45 for interior inspections, effective 3/8/2023. Freddie Mac has mirrored this adjustment for inspections effective 8/9/2023.

While these developments are significant, they were but the first step in our initiative. In Q1 2023, NAMFS undertook another survey with a focus on ten (10) common property preservation services. We also evaluated four (4) independent cost estimator solutions across eight (8) unique MSAs to compare their results with our survey. The compilation of this data was then shared, along with updates to inspections and the sense of urgency for adjustments, in meetings with Fannie Mae and HUD in 08/2023. Fannie Mae has committed to reviewing preservation allowables on an annual basis and inspections every six (6) months. HUD has acknowledged the protracted delay in updating property inspection and preservation allowances. They communicated their intent to release revised guidelines and allowables. NAMFS has offered to be of additional assistance in obtaining independent data.

Upon completion of these two (2) efforts, NAMFS is only at the halfway point of our overarching endeavor. The culmination of our collective endeavors and the realization of this initiative’s success will be evident when:

It is worth noting that, due to a range of factors, inspectors and maintenance vendors in the field are unlikely to experience an immediate uptick in remuneration until HUD finalizes these increases. A substantial majority—approximately 80%—of monthly inspections pertain to properties insured by HUD, making any current incremental adjustments negligible, given the exceptionally low rates of delinquency observed among Fannie Mae and Freddie Mac loans. Furthermore, to circumvent potential borrower dissatisfaction regarding imposed fees, Banks and Mortgage Companies tend to adhere to a standardized inspection fee when engaging National Field Service Providers, irrespective of the investor or insurer involved. Consequently, this practice frequently translates into the utilization of the lowest allowable fee across the board.

With our ongoing dedication and sustained engagement, we are optimistic about the prospect of fostering continued dialogues with Banks and Mortgage Companies. These interactions will serve to advance educational efforts and rally support for the comprehensive implementation of the full permissible compensation across all delinquent assets.

Thank you for your steadfast commitment to this initiative. Your partnership is pivotal to its success. Should you have any queries or require additional information, please do not hesitate to reach out.

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NAMFS Industry Pricing Initiative Update August 2023

Thu, 10 Aug 2023 13:55:00 GMT

NAMFS is pleased to share that on August 9, Freddie Mac published their Servicing Guide Update 2023-17 . Included in this update are increases to expense reimbursables for inspections and a few property preservation services, which is a primary focus of the NAMFS Industry Pricing Initiative. The Inspection allowable aligns with Fannie Mae’s March 2023 announcement. This alignment in pricing is another key component of our Industry Pricing Initiative. If you click the link in the second bullet point of the update titled – Expense reimbursement for preservation and maintenance of vacant properties , it will display the updated expense reimbursement items in a table.

NAMFS is currently in the process of finalizing meetings to present this updated information to Industry Investors and Insurers. This information will also be part of our discussions at our 2023 NAMFS Leadership Summit in September.

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NAMFS Industry Pricing Initiative Update August 2023

Thu, 10 Aug 2023 09:52:12 GMT

NAMFS is pleased to share that on August 9, Freddie Mac published their Servicing Guide Update 2023-17. Included in this update are increases to expense reimbursables for inspections and a few property preservation services, which is a primary focus of the NAMFS Industry Pricing Initiative. The Inspection allowable aligns with Fannie Mae’s March 2023 announcement. This alignment in pricing is another key component of our Industry Pricing Initiative. If you click the link in the second bullet point of the update titled – Expense reimbursement for preservation and maintenance of vacant properties, it will display the updated expense reimbursement items in a table.

TECHNOLOGY TODAY – April 2023 Edition

Tue, 04 Apr 2023 21:14:00 GMT

By NAMFS Technology Committee

Technology has revolutionized the way mortgage field service companies operate and has brought about a host of benefits for both service providers and Field Service Professionals. From scheduling, routing, capturing photos, identifying risks, and submitting results to clients in real time. Technology has made the field service industry more efficient and productive than ever before.

Steve Jobs introduced the iPhone at the Macworld conference on January 9 ^th, 2007. Since then the smartphone industry has enabled businesses to reap the benefits of technology, but none more so than in mortgage field services. The use of mobile technology has greatly improved mortgage field service operations. With the use of smartphones, tablets, and other mobile devices, mortgage Field Service Professionals can now access job information, property data, and work orders while on the go. This not only improves efficiency but also ensures that inspectors are always up-to-date and informed.

One of the most significant benefits of technology in mortgage field service is the ability to automate tasks. With the use of software, management companies can quickly and easily assign work orders to inspectors. This not only saves time and resources but also ensures that the right inspector is sent to the right job at the right time.

In addition, technology has also greatly improved communication between inspectors and management companies. With the use of workflow software and other customer communication tools, mortgage Field Service Professionals can now easily keep track of interactions, manage data, and respond quickly to work orders. This improves inspection reports and builds strong, long-lasting relationships with management companies and national vendors.

Traditional cameras required you to transfer the photos from the camera’s memory card to a computer to access and share the photos. This typically involved connecting the camera to a computer via a USB cable or removing the memory card and inserting it into a card reader.

Today, uploading photos with a smartphone is much easier and faster. You can upload photos directly from the phone to the internet via Wi-Fi or cellular data, without needing to transfer the photos to a computer first. Smartphones have enabled contractors to submit their completions, bids, and invoices via mobile apps. This can be done using one of the many mobile app providers which are widely used in the industry.

An important advance in technology has been the creation of route planning applications. These applications save inspectors time and money when planning their day. Improved efficiency through route planning enables inspectors to avoid traffic hotspots, reduce driving time and save on fuel costs.

Technology also enables service providers to analyze large data sets, which can be used to optimize their operations, improve customer satisfaction, and make well-informed strategic decisions. By implementing technology such as IoT, AI, Machine Learning and predictive analytics, mortgage field service companies can gain a much deeper understanding of their operations, which in turn allows them to improve service and reduce costs.

In conclusion, technology has transformed the mortgage field service industry in a significant way and continues to provide new opportunities for growth and innovation. From receiving work orders to capturing photos of properties and mapping routes, technology has made mortgage field service companies more efficient, productive, and customer-focused than ever before. Inspectors that invest in technology are better positioned to adapt to the changing needs of their customers and stay ahead of the competition.

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NAMFS Industry Pricing Initiative Update March 2023

Wed, 08 Mar 2023 21:25:00 GMT

NAMFS is pleased to share Fannie Mae Servicing Guide Update SVC-2023-1 . Included in the changes are increases to expense reimbursables for inspections and many property preservation services, which was the focus of the NAMFS Industry Pricing Initiative. F-1-05 contains the updated expense reimbursement table with the Inspection and Property Preservation allowables on pages 577-583 of the Guide.

NAMFS continues its efforts on Year 2 of the Industry Pricing Initiative with the focus moving to Property Preservation. We are currently working on understanding the pricing created through no fewer than four (4) cost estimator tools and have identified eight (8) MSAs across the nation for these bids. It is important that there is consistency when creating the bid prices to ensure these can be blended in order to compare against the allowables.

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NAMFS October 2022 Newsletter

Wed, 12 Oct 2022 16:58:00 GMT

The post NAMFS October 2022 Newsletter appeared first on National Association of Mortgage Field Services .

June 2022 NAMFS Industry Pricing Initiative Update

Wed, 22 Jun 2022 22:00:00 GMT

NAMFS is pleased to provide this update to the Mortgage Field Services Industry regarding this important initiative. We encourage our members to share this information with their network.

As previously reported, NAMFS was able to present our Mortgage Field Services Pricing Discussion and Industry Pricing Pledge to several Investors/Insurers starting in late March 2022. NAMFS is pleased to report that in Freddie Mac’s Bulletin 2022-12, dated June 8, 2022, they have announced a temporary increase in their pricing for exterior and interior inspections. The new allowables for these services will align with the recently published Fannie Mae guidance. These allowables, which are effective for work completed on or after June 27, 2022, are $20 for exterior inspections and $25 for interior inspections. The link to this Bulletin can be found HERE . 5. NAMFS is advocating that this increase be made permanent at a minimum. We understand that there are many factors that impact the timing of pricing to direct service providers, including contractual issues with servicers. We have had positive conversations indicating evaluations are in process.

NAMFS also continues to work on the HUD/FHA request for additional information specific to improvements in policies and/or procedures. If you have comments, please send them to admin@namfs.org . We look forward to receiving this information.

NAMFS is finalizing our Industry Standard Inspection form and will be presenting this to our Board of Directors at our June Board Meeting. once approved, we will be sharing with Investors/Insurers, along with MBA.

We continue to accept support for this initiative and signed pledges. If you have questions regarding this communication, please contact NAMFS at 888-292- 8631 ext. 1 or eric.miller@namfs.org .

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