Monday - May 5, 2025
1:00 pm - 2:00 pm Bridging the Gaps: A 360° View of the Field Services Ecosystem, A Verisk Co-Host Sponsor Session
The field services industry is a complex network of interconnected roles, each with unique responsibilities, challenges, and perspectives. In this dynamic panel discussion, we bring together key stakeholders from every level of the industry—GSEs, servicers, nationals, regionals, and local vendors—to share insights on their roles, the challenges they face, and the gaps that exist between different levels of the ecosystem. Join us as we explore the unseen hurdles that impact decision-making across the board and discuss opportunities for greater efficiency, collaboration, and transparency. We’ll also highlight how Verisk’s solutions empower each stakeholder to streamline processes, enhance compliance, and drive better outcomes across the entire property preservation and inspection landscape. This session is designed to foster an open and insightful conversation, ensuring that every voice in the industry is heard. Don’t miss this opportunity to gain a deeper understanding of the full ecosystem and discover ways to strengthen industry-wide partnerships.
Moderator: Johanna Granados, Verisk
Panelists: Tim Brandt - ISN, Jim Pike - Cyprexx, & Lawrence Ospina - LCCO
2:00 pm - 3:00 pm What Keeps You Up At Night? An Open Dialogue
In today's mortgage field service industry, there are many challenges we face from work deadlines to changing guidelines to business concerns like staffing and solvency. This session will be a safe space for attendees to share their experiences, concerns, and fears, as well as connect with like-minded peers who are also navigating these challenges. Please join us for this interactive and thought-provoking discussion.
Moderator: Nickie Bigenho, BOK
Panelists: Talia Ramirez - Spectrum Solutions Acquisitions, Clay Kellett, BOK, Kelly Dunn - First Rate Field Services, & Chelsea Gadoury - Altisource
3:00 pm - 4:00 pm A Changed Landscape - Fireside Chat with Seasoned Vendors
A discussion with experienced vendors as they share their thoughts on a variety of topics.
Moderator: Brent Goheen - NFR
Panelists: Tamika Gash - First Rate Field Services, Bill Garrecht - Innovative Field Services, & Mick Grosboll - The Master's Builder
4:00 pm - 5:00 pm Weathering the Storm - Tracking Solutions for the Industry
Extreme weather events are becoming more frequent and severe, posing significant challenges for the mortgage field services industry. From hurricanes and wildfires to flooding and winter storms, these anomalies can lead to property damage, service delays, and increased operational costs. In this session, industry experts will explore the latest tools and technologies for tracking and responding to weather-related disruptions. Attendees will gain insights into real-time weather monitoring, predictive modeling, and risk assessment strategies to enhance preparedness and minimize service interruptions. Learn how to leverage data-driven solutions to protect properties, ensure compliance, and maintain operational efficiency in the face of unpredictable weather patterns.
POWERPOINT Part 1 POWERPOINT Part 2
Moderator: Eric Miller, NAMFS
Panelists: Kailey Joyce - Verisk & Craig Hoff - Earthvisionz
Tuesday - May 6, 2025
8:00 am - 9:00 am NAMFS Welcome & Updates
The initial session for Day 2 of the 2024 NAMFS Conference for Mortgage Field Services will provide an update on the progress of the Association in addressing pricing. NAMFS will also recap what has been accomplished thus far and key initiatives for the remainder of 2025. Finally, we will have a Q&A from attendees.
Presenters: Chad Rulo, NAMFS President & Eric Miller, NAMFS Executive Director
9:00 am - 10:00 am Fast-Track to Profit: Maximizing Revenue Under Tight Deadlines
In this dynamic session, industry leaders will share proven strategies for maximizing revenue under tight deadlines. Discussions will cover the impact of homeowner equity and the FHA CWCOT program on the FHA conveyance process and timelines, as well as best practices for leveraging and optimizing initial secure and first bid opportunities. Attendees will gain actionable insights on efficiently assessing property conditions during the first visit, submitting comprehensive bids, and converting those bids into approvals and revenue.
Moderator: Kellie Chambers, G7 Service Group
Panelists: Alfred Minisee - MSI, Marissa Yaker - VRM, & Lucas Chizzonite - CLS Contractors
10:30 am - 11:00 am A Conversation with Aisle Institute
Hear from Cade Holleman and Marissa Yaker as they share key Aisle Insitute initiatives and their successes.
11:00 am - 12:00 am Maximizing Recovery & Reducing Losses Under Tight Deadlines, A Servicer Panel
NAMFS' popular session with servicers returns! This year’s content will focus on why protecting and preserving properties, and performing services right the first time, are critical to the success of servicing the loan.
Moderator: Jodi Gaines, G7 Service Group
Panelists: Diane Snider - Truist, Brooke Marshall - Loancare, Lisa Walker - US Bank, & Sara Waite - Freedom Mortgage
1:00 pm - 2:00 pm From Hustle to Enterprise: Running Your Mortgage Field Service Company Like a Business, A Verisk Co-Host Sponsor Session
Many mortgage field service professionals operate as independent contractors, but the key to long-term success is treating your business like a business. This panel will explore essential strategies for scaling operations, managing financials, leveraging technology, and building strong client relationships. Industry experts will share insights on structuring your company for growth, navigating compliance challenges, and positioning yourself for higher-value contracts. Whether you're just starting or looking to level up, this discussion will provide actionable takeaways to transform your field service work into a thriving business.
Moderator: Matt Zoldowski - Verisk
Panelists: Justin Askew - AREMCO, Clark Miller - Northwestern Mutual, David Obert - Verisk, & Elspeth Spransy - Elspeth Spransy Consulting
2:00 pm - 3:00 pm Informative and Entertaining Dive Into Vendor Safety, Saturday Nite Live Style
NAMFS is pleased to host our first SNL Style Session.
An engaging and entertaining look at a day in the life of a mortgage field service provider. Scenarios include dealing with an angry and aggressive occupant and unsafe properties. Each of these will include best practices and conversation takeaways. Don't miss this chance to be part of a transformative conversation.
Moderator: Brandon Kirkham, JGM Property Group
Panelists: Stacey Baumann - S Baumann Consulting, Lenny Iodice - Innovative Field Services, & Joe Milito - Innovative Field Services
3:15 pm - 4:15 pm Industry Outlook 2025 and Beyond, A Verisk Co-Host Sponsor Session
What’s in store for the U.S. economy and the housing market as we move through the second term of Donald Trump? Will we enter a recession, or achieve that elusive “soft landing?”
Will mortgage rates continue their recent declines? And if so, what will that mean for home sales, refi's, and prices?
And what will all of this mean for mortgage delinquencies and defaults? Will foreclosures return to pre-pandemic levels, or is what we’re seeing today the “new normal?”
Moderator: Sam Dominguez, Verisk
Panelists: Daren Blomquist - Auction.com & Rick Sharga - CJ Patrick Company