Overview

NAMFS developed the ALLIANCE platform with significant input from field service vendors, servicers, municipal code enforcement officers, and HOA professionals. The goal: to provide a simple, web-based portal that bridges local enforcement and the mortgage field services supply chain. The platform enables users to report and act upon “at-risk” properties collaboratively — before formal violation filings lead to fines, neighborhood blight, or costly remediation.

Accessible via the NAMFS website, ALLIANCE is designed for municipal and HOA users to report property issues, and for field service providers to respond, coordinate, or indicate non-service — all through a unified platform.

How It Works

Report a Property:
Code enforcement officials or HOAs complete a standardized digital form with fields such as property address, type, status (occupied/vacant/unknown), violation details (debris, vandalism, structural issues, etc.), fine amount, priority level, parcel number, and additional notes.

Vendor/Provider Response:
Upon submission, NAMFS-participating field service vendors receive the report and take one of two actions:

• Indicate they will service the property and initiate contact;
• Indicate they do not service the property, allowing another vendor to respond.

Monitor & Resolve:
The platform allows tracking of reported properties, communication via phone or email with responsible parties, and updates on resolution status.

Key Features & Benefits

• Enhanced Communication Efficiency: A shared portal means faster coordination between municipalities, HOAs, servicers, and field vendors — minimizing delays and duplication.
• Easy-to-Use Electronic Forms: Submitters fill a clear, mobile-friendly form with essential fields like violation type, priority, status, and parcel data.
• Direct Contact Capabilities: Users can connect directly via email or phone to the responding field vendor or servicer, fostering collaboration over escalation.
• Capture of Key Property Attributes & Conditions: The form records data such as property type (single family, duplex, commercial, etc.), vacancy status, gated/community access, HOA affiliation, specific violation types (debris, lawn, vandalism, illegal conversion, etc.).
• User-Friendly Design & Accessibility: The web-based interface is free, accessible from any modern browser, and requires no special software or installation.
• FREE Membership / Web-Based Access via NAMFS.org: There is no cost for municipalities or HOAs to use ALLIANCE, making it broadly accessible to promote community preservation.

Why It Matters

Neighborhoods impacted by at-risk properties often face escalating maintenance costs, fines, and reputational damage. By creating a unified platform, NAMFS is aligning community enforcement actions with the mortgage field services ecosystem — turning what has historically been adversarial into cooperative.

This web-based solution closes the loop between reporting and resolution, delivers data that can inform trend-analysis by servicers, and provides vendors a single source of truth — all contributing to faster turnaround, reduced risk, and improved property conditions.

What is ALLIANCE

ALLIANCE is a Web-based communications portal that provides users with an efficient means to share information regarding at-risk properties. The program allows for a cooperative exchange of information enabling all parties involved to connect via a common platform and share information before engaging in a lengthy and potentially expensive violation recording and remediation process.

How does ALLIANCE work?

Code enforcement officials and HOAs input property-specific information, including the code-related issues, comments and potential fines if not addressed via an electronic form. NAMFS’ participating members then receive this information and agree to (a) review these properties and initiate contact with the appropriate party or (b) indicate they do not service the property.

Who can use ALLIANCE?

ALLIANCE is available for Code Enforcement Officials and HOAs throughout the country