Monday - May 22, 2023
4:00 pm - 5:00 pm What Keeps You Up At Night? An Open Dialogue
In today's mortgage field service industry, there are many challenges we face from work deadlines to changing guidelines to business concerns like staffing and solvency. This session will be a safe space for attendees to share their experiences, concerns, and fears, as well as connect with like-minded peers who are also navigating these challenges. Topics discussed will be based on our April 2023 Member Survey and time permitting, we will take audience questions and provide updates from our NAMFS Committees. Please join us for this interactive and thought-provoking discussion.
Moderator: Eric Miller, NAMFS
Panelists: Brent Goheen - NFR, Joyce Milaszewski - JGM Property Group, Matt Connelly - Gryphon Group, Nickie Badalamenti-Kalas - Five Brothers, Nickie Bigenho - Bank of Oklahoma
5:00 pm - 6:00 pm Take Advantage of Field Service Technologies (Sponsored by Verisk, Event Co-Host)
What technologies are available and how can they be used to deliver better results, reduce costs, and minimize risks? Attendees at this session will also be receiving special raffle tickets. Hear from all levels of the industry as Verisk leads the discussion on technology in mortgage field services. Learn what is necessary to keep your business from falling behind and minimizing risk now and in the future...
Moderator: Matt Zoldowski - Verisk
Panelists: Kailey Joyce - Verisk, Keith O'Donnell - iVueit, Kim Ruiz - Pruvan, and Scott Nerdin - ADEvantage Technologies
Tuesday - May 23, 2023
8:30 am - 9:30 am NAMFS Industry Pricing Initiative Update
The initial session for Day 2 of the 2023 NAMFS Conference for Mortgage Field Services will provide an update on the progress of the Association in addressing pricing. NAMFS will recap what has been accomplished thus far and how it is continuing the dialogue to make sure this issue is not addressed in a regular and frequent manner. We will also provide the materials that will be presented to the investor/insurers around property preservation for the entire industry supply chain, address CE tools, and how they can be used to address differences in completing services for the published allowables.
Presenters: Dror Oppenheimer - Gate House Strategies, Matt Zoldowski - NAMFS President, Eric Miller - NAMFS Executive Director
9:30 am - 10:00 am Proper Scoping to Maximize Approvals (Sponsored by Verisk, Event Co-Host)
In this session learn what is the best way to scope a bid and how this can prevent you from receiving a return work order or a denial.
Moderator: Matt Zoldowski - Verisk
Panelists: Bill Garrecht - Innovative Field Services, Kellie Chambers - MSI, and Tracy Hager - MCS
10:10 am - 10:40 am Scope to Dollars (Sponsored by Verisk, Event Co-Host)
In this session, Verisk will provide best practices to create a complete and accurate bid that can maximize your profit.
Moderator: Johanna Granados - Verisk
Presenters: Brandon Kirkham - JGM Property Group & Elspeth Spransy - SingleSource
10:50 am - 11:30 am Investor/Insurer Panel (Sponsored by Verisk, Event Co-Host)
NAMFS is pleased to have representatives from the investors/insurers. In this session, the panel will address why scoping and bidding are critical. They will also share what they need to be included in a scope and bid, as well as, why they want to see it.
Presenters: Verisk
12:30 pm - 1:00 pm Industry Whys - What You Need to Know About Insurance (Sponsored by Aspen Grove Solutions)
In this session, NAMFS brings industry insurance providers to discuss topics, including:
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- An overview of coverage to protect vendors
- How does the claim process work and what is covered under E & O insurance
Moderator: Matt Connelly - Gryphon Group
Panelists: Darren Faye - Assured Partners & James Rumbaugh - York-Jersey Underwriters
1:00 pm - 1:50 pm Industry Whys - Worker Misclassification (Sponsored by Aspen Grove Solutions)
In this session, industry expert, Ruth Kraft, will discuss the continued challenges of worker classification (1099 vs W-2). There have been many changes at the Federal and State levels and she will share best practices in navigating this ever-changing arena.
Presenter: Ruth Kraft
1:50 pm - 2:30 pm Industry Whys - Big Picture & Best Practices for the Industry
In this session, a panel will discuss several topics raised at the conference and provide greater detail such as:
- Focus on Communication, Tips & Tricks, Peer to Peer Discussion, etc.
- Big Picture: why inspections are completed, why properties are placed ICC, why did inspections stop during the pandemic, etc.
- Highlight NAMFS Academy – expand as a future webinar
- Bid denial standardization issue topic - helpful for all stakeholders
- Benefits of QC, new vendors, reduce chargebacks, complexities of this business
Moderator: Eric Miller - NAMFS
Panelists: Andrea Kennedy - Innovative Field Services, Elspeth Spransy - SingleSource, Joyce Milaszewski - JGM Property Group, Nickie Badalamenti-Kalas - Five Brothers
2:30 pm - 3:30 pm Servicer Panel (Sponsored by Verisk, Event Co-Host)
NAMFS' popular session with servicers returns with in-person panelists speaking about volumes, current issues, and challenges in the future. Moderator, Denia Ray, has an All-Star panel that includes all levels of servicing.
Moderator: Denia Ray - ERES
Panelists: Jill Cannon - ServiceMac, Micole Booker - Flagstar, and Talia Ramirez - SLS
3:30 pm - 4:30 pm Midyear Housing Market Update: What to Expect for the Rest of 2023
As the housing market struggles to recover from the damage caused by mortgage rate hikes in 2022, what can we expect in terms of home sales, prices, and foreclosures?
Will housing prices crash, removing trillions of dollars of homeowner equity and causing a repeat of the foreclosure tsunami that happened in 2008? Or has the market already bottomed out, and begun what's likely to be a long, drawn-out recovery?
Join us as Rick Sharga answers these questions, and provides an overview of how the U.S. economy is impacting the housing market; how existing and new home sales and prices are trending; and what's happening - and what to expect next - in the foreclosure market.
Presenter: Rick Sharga - CJ Patrick